“Access Denied” Error Message When Trying to Start a Service in Windows 2000

 

Symptoms – After you configure a group policy to set permissions on a service, the service in Control Panel may not function properly. If you try to open the service properties, you may receive the following error message:

Unable to open service DNS Server for reading on Local Computer.
Error 5: Access is Denied.

In addition, if you type net start “service” at the command line, you may receive the following error message:

System Error 5 has occurred

Access is Denied

Cause– This behavior occurs because you need the following permissions to open the properties of a service, and to stop, start, or pause a service:

  • Read
  • Stop, Start, and Pause

NOTE: This is also true when using net commands at the command line.

Resolution – To resolve this issue, reapply the policy and give the user the correct permissions.

For additional information about how to apply a system service security policy correctly, click the article number below to view the article in the Microsoft Knowledge Base:

256345  Configuring Group Policies to Set Security for System Services
Status – Microsoft has confirmed this to be a problem in Microsoft Windows 2000.
More Info – When you add a user through Group Policy Editor in the System Service Security Policy, the default permissions are start, stop, and pause.

If you are unable to change permissions through a policy because the policy is not applied, see the following Microsoft Knowledge Base article:

257247  Policy Changing System Service Permissions Does Not Apply
Applies to

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Datacenter Server

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