The runtime or run-time error message can be caused by:
- Confliction with TSR or other running program
- Software issue
- Computer Virus
- Memory issue
Before following the below recommendations for troubleshooting your runtime error if you’re getting a runtime error with a runtime error code and error message such as “Runtime error 75 path/file access error”, skip to the belowruntime error listing for a listing of runtime error codes and additional information and causes for these errors.
Confliction with TSR or other running program
If you are encountering a runtime error message while in Windows or above ensure that the issue is not being caused by a third-party program or TSR by end tasking all open programs. Additional information about TSRs and how to end task a TSR can be found on document CHTSR.
If, after end tasking all TSRs, you continue to experience the same issue and are running Windows 95 or Windows 98, verify that no utility or program is being loaded in the autoexec.bat / config.sys that is causing your issue by temporally renaming the files. To do this, follow the below instructions.
- Boot to a MS-DOS prompt.
- Once at the MS-DOS prompt, type:
cd\ <press enter>
ren autoexec.bat autoexec.ch <press enter>
ren config.sys config.ch <press enter>
Once completed, reboot the computer.
Software issue )
If your issue persists it is possible that the program, utility or game causing the runtime error may have issues. Verify through the developer’s web sitethat all updates or patches that may be available have been downloaded and applied.
If no patches or updates are available, uninstall and reinstall the program that is causing the issue. If you are having a runtime error in your operating system, reinstall the operating system.
Add-on, plug-in, or other extra software
Many runtime errors are also caused by other add-ons, plug-ins, or other extra software that has been installed onto the computer and is associated with the program generating the error. If you have any extra software installed that is associated with the program generating the error make sure there are no available updates for the programs and try uninstalling each of them to verify they’re not the cause of your issue.
Because computer viruses are capable of tampering with the system settings / memory it is possible for a computer virus to generate a runtime error. If you are currently running a virus protection program on your computer ensure it has the latest updated patch or .dat file.
If you do not have a computer virus protection program it is recommended one be purchased or that a demo be temporarily downloaded to scan your computer hard disk drive for viruses.
- Additional information about computer viruses can be found on our virus information page.
Finally, if you have followed all of the above recommendations, it is possible that you may be encountering a hardware / memory related issue. We recommend that you first contact the developer of the program causing the issue for any possible solutions. If no solutions are found, we recommend you contact the computer or motherboard manufacturer for additional recommendations or service.
Below is a listing of Microsoft Windows and Windows software runtime error codes and related Runtime error messages. If you’re encountering one of the below runtime error codes and have a matching runtime error message see the associated additional information column for causes and information about that runtime. If the additional information does not help resolve your issue try the recommendations under the above solution section.
|Error code||Runtime error message||Additional information|
|5||Illegal function call||Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.|
|6||Overflow||Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.|
|7||Out of memory||This issue can be caused when the computer does not meet the programs system requirements or to much memory is already being used for the program to run.If your computer meets the requirements try first reinstalling the program to make sure it’s not an issues with the program installation. If this does not resolve your issue review document CH000375 for additional information about troubleshooting out of memory issues.|
|9||Subscript out of range||Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.|
|11||Division by zero||Problem with a math formula in the program or the programs code. Verify no software updates are available for the program causing this error.|
|13||Type Mismatch||Make sure your system regional settings are setup correctly and that the program you’re running is made for your version of Windows.|
|14||Out of string space|
|20||Resume without error|
|28||Out of stack space||This issue can be caused by a program or memory error. First try going through the out of memory troubleshooting ondocument CH000375, if this does not resolve the issue try reinstalling / updating the program.|
|35||Sub or Function not defined|
|48||Error in loading DLL||This issue is often caused with a bad installation or an issue caused after another program has been installed that replaced the programs DLL. Close all programs and TSRs and try installing the program again.|
|52||Bad file name or number|
|53||File not found||File required by the program to run is not found. Program needs to be reinstalled or missing file(s) need to be copied back to the computer.|
|54||Bad file mode|
|55||File already open||Program or file associated with program is being used and program does not have access to use it. Try closing all open programs and run program again. Additional information about closing TSRs can also be found on document CHTSR.|
|58||File already exists|
|61||Disk full||The disk, for example, the hard disk drive does not have enough space for the program to run or for associated files to be copied to. Free up disk space on the computer hard drive. Additional information about how to determine hard disk drive space can be found ondocument CH000369.|
|62||Input past end of file|
|63||Bad record number|
|64||Bad file name|
|68||Device unavailable||A hardware device or necessary requirement for the program is not being found. Verify all hardware and software required by the program is installed. If you continue to have the same issues verify the latest updates are installed for the program as well as any hardware device the program needs.|
|70||Permission denied||The location of where the program is being copied to does not have proper rights. Or a file that is trying to be copied over because it’s currently being used. Try closing all programs and TSRs and running/installing the program again. Additional information about closing TSRs can also be found on document CHTSR.|
|71||Disk not ready||Verify you have proper rights to the location you are attempting to install the program to.|
|74||Can’t rename with different drive|
|75||Path/File access error||Program does not have rights or access to a file. Often this is caused when a program is trying to access a network file it doesn’t have proper access to either because of network privileges or something is blocking the program. This issue can also be caused when the file is being used by another program or is read-only.|
|76||Path not found||Directory of where the program needs to be copied to or files associated with the program need to be copied to is missing. Try reinstalling the program.|
|91||Object variable set to Nothing|
|94||Illegal use of NULL|
|339||A file is missing or invalid||An associated program file is missing or corrupt. Try reinstalling the program.|
|429||Object creation failed||Program is corrupted, try reinstalling the program generating the runtime error.|
|438||No such property or method|
|439||Argument type mismatch|
|901||Input buffer would be larger than 64K|
|902||Operating system error||Verify the program is compatible with your version of Windows and has any software updates.|
|903||External procedure not found|
|904||Global variable type mismatch|
|905||User-defined type mismatch||A setting either in the program shortcut or being defined by the user is correct. Try running just the program without any additional settings or variables.|
|906||External procedure interface mismatch|
|1001||Out of memory||This issue can be caused when the computer does not meet the programs system requirements or to much memory is already being used for the program to run.If your computer meets the requirements try first reinstalling the program to make sure it’s not an issue with the program installation. If this does not resolve your issue review document CH000375 for additional information about troubleshooting out of memory issues.|
|1025||DLL is not supported||This issue is often caused with a bad installation or an issue caused after another program has been installed that replaced the programs DLL. Close all programs and TSRs and try installing the program again.|
|See document CH000959.